Cancellation/Refund Policy

Dragon6 Designs is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Dragon6 offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team emailing sales@dragon6designs.com and provide a clear photo showing the issue. There is no need to return the damaged product.

Note
Refunds are issued to your Dragon6Designs account balance. You can withdraw this amount to transfer it back to the original payment method. However, if your selected billing currency is not United States Dollar (USD), please note that the refund will be returned directly to the original payment source.

If there is an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes. Please note that Dragon6 will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For Direct To Garment products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Need HELP?

Email: sales@dragon6designs.com
Phone: 936-224-0819